Employee “mindsets” are of critical importance and need to be measured.
Business owners and leaders agonized over questions like: Do I have the right people to get us to the next level? How can I get everyone to personally understand how they contribute to success? How can I get more people taking ownership, and going beyond what’s expected for our customers? How do I get everyone to understand where we are going? And get there as a team with less struggle?
Many answers can be found by examining your organization’s performance culture “mindset”—practices that shape it—everyday behaviors that cost or make profit. More success will come from embracing proven practices known to attract talent and provide your people with the information, training and leadership to begin thinking and acting more like an “owner.” Owners become accountable for impacting profits. They measure performance as a guide to improving it, and take action to execute ideas. Owner mindsets are key to pursuing a culture of service and operational excellence leading to improved profitability.
We’ve identified three employee mindsets within modern organizations:
Owners—passionately care about and work
for the success of your organization; are
Renters—indifferent about the success of
the organization; are usually breakeven.
Visitors—resistant or negative about the future
of the organization; are generally unprofitable.
What do you say?