Monthly Archives: January 2011

A printing company completed the survey and in the midst of layoffs and pay cuts they still rated as a two star company. They also discovered some easy wins. The survey revealed that the employees trusted the leadership but they … Continue reading →

More than a year ago, Bob Ebers, founder of ODNLI, was at the ODN conference in Austin. He started discussions around workplace excellence with others and what came to light was that current assessments only look at a piece of the … Continue reading →

Stewardship! Organizational, fiscal, social, and emotional stewardship! Stewardship, historically, was the responsibility given to household servants to bring food and drinks to a castle dining hall. In an organizational context, stewardship refers to management’s responsibility to properly utilize and develop … Continue reading →

People are most engaged when they trust the stewards of their organization’s future. And, they feel most engaged when they are empowered to provide extraordinary service during an ordinary day. The connective tissue that gives heart to engagement is the … Continue reading →