What is Workplace Stars?
We are a workplace audit and benchmarking company. Because we know and understand workplace excellence, we’ve taken on the challenge to measure and benchmark workplace cultures, and also provide an optional rating service. A talented pool of proven, independent experts is ready to lead your organization through a workplace audit and to implement the changes and improvements necessary to achieve workplace excellence.
Who is Workplace Stars?
An excellent team of experienced talent-management professionals who have worked with all size organizations to access both sides of the employer-staff relationship and to help build workplace cultures that thrive and succeed. Our team includes survey consultants to help you choose the right path for your organization whether it be with a standard workplace audit instrument or one completely customized just for you.
Who hires Workplace Stars?
Any leader of a public, private and nonprofit organization who seek insights from a workplace audit necessary to improve productivity, increase stakeholder satisfaction and organizational outcomes.
Why Workplace Stars?
Many organizations’ listening skills are at a pretty darn shallow level. Rarely from neglect, but from constant pressure to produce and deliver results. For everyone to thrive and win, a powerful workplace audit tool is needed that encourages:
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employers to intensely listen to staff;
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staff to intensely listen to employers; and,
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both employers and staff to listen intensely to the marketplace or public.
What is the Workplace Excellence Audit?
The Workplace Excellence Audit is a turnkey workplace intelligence solution that includes online data collection, insights and results analysis. The Workplace Excellence Audit helps leaders understand the level of listening by organizational members to the marketplace, customers and each other. Our research shows that to listen deeply contributes to:
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Higher revenue and profits
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Higher EBITDA or stock prices
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Lower employee turnover
What makes Workplace Stars different?
2. Win-Win-Win. We don’t run a contest. We don’t “rank and yank.” We help organizations win by identifying how to improve key outcomes and the workplace at the same time. We help staff win by providing them with a valuable role in the improvement process. The third win is what really sets us apart—we serve the public interest in helping to improve the quality of life and economic strength of communities through the connection to workplace excellence.
3. Workplace Zagat’s. We help organization’s get deserved visibility and recognition by creating workplace excellence where everyone thrives and wins. We help the public by providing information about what it’s really like to work at an organization.
We believe that managers should not have to be statisticians. We offer a global toggle in our audit panel dashboards to display results in either of two views:
- simple Star Ratings view (the choice of busy executives) or,
- detailed raw scores (for the analysts and data mavens)
Driver Analysis – finding out what is really driving organizational performance. In larger organizations this analysis can be performed for units within the organization.
Link to external metrics – conducting analyses among workplace audit items is very useful but relating scores to real life business metrics (customer satisfaction scores, employee turnover, financial performance, quality, etc.) is even better.
Getting warmer...tell me about that radio station WII-FM: What's In It For Me?
Here is where low workplace audit ratings in Stewardship, Engagement/Passion or Service affect your organizational metrics:
- Revenue/Surplus/Contributions/Public Confidence growth
- Retention
- Recruitment efficiency
- Customer loyalty and referrals
- Absenteeism/Presenteeism
We can conduct analyses linking workplace audit scores to real life business metrics (e.g., customer satisfaction scores, employee turnover, financial performance, quality, etc.).
Who uses Workplace Stars?
Any organization who needs workplace intelligence to improve their outcomes. Professionals who value going to the top table with data culled from a discipined and scientific workplace audit. Those dedicated to service and operational excellence will be impressed with the ability to leverage the outcomes of our work to improve both key metrics and workplace excellence.
Aren’t you a survey company?
Not in a traditional way. We are a workplace audit company who uses a survey to deliver workplace intellegence. We’re an workplace audit company on a mission. The mission is to make public, on an optional basis a side-by-side comparison of workplace excellence cultures. Organizations who successfully meet predetermined standards of workplace excellence will be publicly recognized as a workplace excellence organization through our exclusive Workplace Excellence Audit Trustmark process. Those on our registry will have:
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Achieved a workplace excellence rating of at least 3.01 on 5.0 scale and met a minimum participation requirement
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Agreed to share key workplace excellence rating results online
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Apply for workplace excellence re-rating every 12 months
The last thing the world needs is another survey?
You’re right. The world can do without another employee survey which reinforces a one-sided, entitlement—“what’s in it for me” only mindset. This is why we offer a workplace audit that measures core workplace excellence success factors that help everyone to win.
What qualifies Workplace Stars to determine workplace excellence?
We have performed thousands of workplace audits over several decades. From this experience, the workplace audit items statistically correlate to better outcomes, staff retention and improved service to others. If you have additional issues at your organization you wish to address, we will customize a workplace audit to fit your needs.
Why would an organization pay to get workplace excellence rated?
Why would any organization not want to be workplace excellence rated? In real estate it is said that three things are important: location-location-location. For organizations it is branding, branding and branding. Every organization, be it profit, nonprofit or public competes…competes for business, competes for funding or competes for public perception. Our workplace excellence rating solution helps organizations win valuable “share-of-mind” real estate.
Who would want to be published if they have less than 5 stars?
The minimum standard for one star is workplace excellence. Workplace Excellence means the organization is on the positive end of the scale and is a positive place to thrive and win. There are five degrees of workplace excellence. You may know that five stars are awarded by the United States military only during times of war, a rare occurrence. This being the case, if you were a one or two star General, would you wear this achievement proudly? We say yes.
For us, and the workplace excellence organizations rated one or two stars is cause for celebration, not embarrassment.
What does a workplace audit cost?
If you become a member of our Connection Advantage Community it is free. Or, go to the Get Started. We've set our prices at a level that makes price a non-issue for most organizations. This price strategy allows professionally designed surveys to become affordable for small and mid-sized organizations. A huge value for many organizations, our surveys also include a free language conversion option for Spanish-speaking employees. Other languages are available for an additional fee.
What does the Workplace Excellence Audit measure?
The workplace audit measures Stewardship, Staff Engagement/Passion and Service, including such issues as retention, stakeholder satisfaction and leadership.
You will have online access to a suite of game-changing reports that help turn workplace intelligence into action. Most importantly, our workplace audit reports are intuitive and simple to read. We have an expert team of Ph.D. level professionals to make sense of the numbers so you don't have to.
Can you give an example of some workplace audit items?
Audit items for each industry sector can be found here, under the Get Started Tab/View Survey Items.
Here’s one category item from each dimension.
Stewardship Dimension — actions that protect the long term viability, financial health and well-being of the organization and its people.
Leadership Category: I trust the senior leadership team to make the changes necessary to ensure future success.
Engagement/Passion Dimension — internal factors necessary for staff to act from choice and be fully committed to the success of the organization.
Job Satisfaction Category: I have access to the resources I need to be successful.
Service Dimension — behaviors from senior management to the frontline for being in service to customers and each other.
Service to Others Category: My workgroup constantly looks for ways to achieve better outcomes for those we serve.
How do you know if the workplace audit is accurate?
Our Ph.D. experts have vetted the audit items against research that shows a relationship between high workplace excellence scores and staff performance. This, in turn, is linked to organizational outcomes. By addressing the issues that increase workplace excellence, employers are able to generate better measurable outcomes.
Workplace audit items have been extensively researched and anchored in both historic and emerging multidisciplinary research on motivation including Paul R. Lawrence and Nitin Nohria's 4 drives to acquire, bond, learn and defend.
In addition, we have also cross-verified the workplace audit items with Kenexa: (http://www.kenexa.com); Mayflower Benchmarking Consortium (http://www.mayflowergroup.org) and the Gallup Organization (http://www.gallup.com/consulting/52/employee-engagement.aspx)
Who has access to the workplace audit results?
Our experience is that it takes a team to help a team. Moving workplace intelligence into action is beyond what one person can do alone. Therefore, our Advanced and Premium audit report levels enable the super administrator to control permissions and can grant anyone within the organization or a department access to the report . This makes it easy to share workplace audit information to improve results.
Are employee responses to the workplace audit items anonymous?
Yes. That said, regardless of this fact some people will not trust that their survey data and identity is safe. We go to great lengths in our instructions to participants to encourage them to be honest in their responses. We remind them that their answers are anonymous (not confidential, since summary data is shared). Fact is that no workplace audit data is released unless four (4) or more participates have responded. If we lose our credibility, we lose your business as well as everyone you tell. We obsessively protect our relationships.
How long does the workplace audit it take to complete?
Participants consistently report that it takes them about 10-15 minutes to complete. The Workplace Excellence Audit includes scale, multiple-choice and open response questions. Staff respond to questions within a range of "Strongly Agree" to "Strongly Disagree," with a not-applicable (N/A) option available.
We understand staff members are busy people. If they are interrupted in the middle of the workplace audit, they can save and finish at a later date. Their responses will be stored so they do not have to start over again.
Data is just data – what are we going to do with our workplace audit results?
Once you have your workplace audit results, you’re not alone in facing the biggest challenge – how do you transform workplace intelligence into action?
In addition to our lead practice Rollout Workplace Excellence Success Guide available exclusively in your Client Panel Resource Center, the Workplace Excellence Audit has an online improvement target tool designed to help you transform your workplace audit results into an ongoing plan for improvement. The Workplace Excellence Audit allows you to share the results — and the responsibility — with front-line supervisors and managers.
The Workplace Excellence Audit breaks down results to each manager’s area of responsibility. The premium report recommends quick and intermediate wins to improve stewardship, engagement/passion or service. Your managers must stay focused on running the organization, not analyzing data. As a result, the Workplace Excellence Audit provides short, easy to understand reports that clearly identify areas for improvement. In addition, we provide current to previous comparison feedback that helps identify progress or regress and link workplace audit outcomes to measurable improvement.
How do I get started with a workplace audit?
This is the easiest part. Go to Improve, pick your industry and navigate to the Get Started page.You can also call 1-888-402-0088 or email info@workplacestars.com to get started. Remember, we also offer custom audits and surveys.
What does getting started mean?
After we process payment, you will receive a URL and special code to register and gain access to your workplace audit via your Client Panel. Your next step is to add participants and define groups. When this is completed, participants will be notified by email to participate in the workplace audit. We are always available to help as necessary.
Do you offer other services?
Not directly. We have a powerful network of service partners. They offer a spectrum of services, including consulting, training and coaching to address the issues uncovered in the workplace audit results. We do offer customized solutions and survey expertise for specialized reports, driver analysis and etc. For more information, contact Workplace Stars at 1-888-402-0088 or info@workplacestars.com